Terms and Conditions:
Welcome to Aura Lightz! Using this website, you agree to comply with our terms and conditions. If you disagree with these terms, please refrain from using Aura Lightz. 1. Definitions •Customer: Any individual or business entity purchasing products from Aura Lightz. •Products: Any item listed for sale on the Aura Lightz website. •Website: https://www.auralightz.com/ 2. Use of the Website: By using this website, you represent and warrant that you are at least 18 years old or visiting the website under the supervision of a parent or guardian. 3. Products and Services: •Product Descriptions: Aura Lightz attempts to be as accurate as possible. However, Aura Lightz does not warrant that product descriptions or other content are accurate, complete, reliable, current, or error-free. •Pricing: All prices are listed in Indian Rupees (INR). Prices and availability of products are subject to change without notice. 4. Orders and Payments: •Order Acceptance: Your receipt of an order confirmation does not signify our acceptance of your order, nor does it constitute confirmation of our offer to sell. Aura Lightz reserves the right to accept or decline your order at any time after receipt of your order for any reason. •Payment Methods: We accept various payment methods, including Credit/debit cards, net banking, UPI, and e-wallets. Payment must be made in full before the products are dispatched. 5. Shipping and Delivery: •Shipping Policy: Orders will be processed and shipped within 3-5 business days. Delivery period may vary based on your location and the shipping method chosen. •Shipping Charges: Shipping charges are calculated based on the weight of the order and the delivery location. These charges may vary and will be displayed at the checkout. 6. Returns and Refunds: •Return Policy: You may return most new, unopened items within 24 hours of delivery for a full refund. Items must be returned in their original packaging. •Refunds: Refunds will be processed within 3-5 business days of receiving the returned item. The refund amount will be credited to the original payment method. Kindly read the detailed Return, refund and cancellation policy provided by us for full details. 7. Warranty and Liability: •Product Warranty: All products come with a warranty as specified by the manufacturer. Aura Lightz does not provide any additional warranty. •Liability: Aura Lightz shall not be liable for any indirect, incidental, or consequential damages arising out of the use or inability to use our products. 8. Privacy Policy: Your use of the website is also governed by our Privacy Policy. Please review our Privacy Policy, which also governs the website and informs users of our data collection practices. 9. Changes to Terms and Conditions: Aura Lightz reserves the right to change these terms and conditions at any time. Any changes will be effective immediately upon posting on the website. 10. Governing Law: These terms and conditions are governed by and construed by the laws of India. Any disputes arising out of or in connection with these terms shall be subject to the exclusive jurisdiction of the courts of Chennai, Tamil Nadu. 11. Contact Information: If you have any questions about these Terms and Conditions, please contact us at: •Chat: 91+8939501328 •Email: auralightz2024@gmail.com •Address: No.14/15, Rattan Bazaar Road, George Town, Chennai - 600003, Tamil Nadu, India.
Privacy Policy:
1. Introduction: Welcome to Aura Lightz ("we," "our," "us"). We are committed to protecting your privacy and ensuring that your personal information is handled safely and responsibly. This Privacy Policy outlines how we collect, use, and protect your information when you use our https://www.auralightz.com/ and our services. 2. Information We Collect: •Personal Information: When you register on our Site, place an order, subscribe to our newsletter, or engage in other activities, we may collect personal information such as your name, email address, phone number, shipping and billing address, payment information, and other details necessary to fulfill your order or provide services. •Non-Personal Information: We may collect non-personal information about your visit to our Site, including your IP address, browser type, device type, pages visited, time spent on the Site, and other anonymous data. 3. How We Use Your Information: •To Process Transactions: We use your personal information to process orders, payments, deliver products and services. •To Improve Our Services: We may use non-personal information to analyze trends, administer the Site, track user movements, and gather demographic information to improve our services and offerings. •To Communicate with You: We may use your contact information to send you order confirmations, updates, newsletters, promotional materials, and other communications. You can opt out of promotional communications at any time. •To Personalize Your Experience: We may use your information to personalize your shopping experience, recommend products, and tailor content to your preferences. 4. Sharing Your Information: •Third-Party Service Providers: We may share your information with third-party service providers who assist us in operating our business, such as payment processors, shipping companies, and marketing agencies. These providers are obligated to protect your information and use it only for the purposes we specify. •Legal Compliance: We may disclose your information if required by law, regulation, or legal process, or to protect our rights, property, and safety, or the rights, property, and safety of our customers and others. •Business Transfers: In the event of a merger, acquisition, or sale of our business or assets, your information may be transferred to the new owner. 5. Data Security: We implement a variety of security measures to protect your personal information from unauthorized access, use, or disclosure. These measures include encryption, secure socket layer (SSL) technology, and regular security audits. However, no method of transmission over the Internet or electronic storage is 100% secure, and we cannot guarantee absolute security. 6. Cookies and Tracking Technologies: •Cookies: We use cookies and similar tracking technologies to enhance your experience on our Site. Cookies are small text files stored on your device that help us remember your preferences and track your activities. •Third-Party Analytics: We may use third-party analytics services, such as Google Analytics, to collect and analyse information about your use of the Site. These services use cookies and other tracking technologies to provide insights into website traffic and usage patterns. 7. Your Rights and Choices: •Access and Correction: You have the right to access and correct your personal information by logging into your account or contacting us directly. •Opt-Out: You can opt out of receiving promotional communications from us by following the unsubscribe instructions in our emails or contacting us directly. •Data Deletion: You can request the deletion of your personal information by contacting us. Please note that we may retain certain information as required by law or for legitimate business purposes. 8. Children's Privacy: Our Site is not intended for children under the age of 18. We do not knowingly collect personal information from children under 18. If we become aware that we have inadvertently collected such information, we will take steps to delete it. 9. Changes to This Privacy Policy: We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. We will post the updated policy on this page and indicate the effective date. We encourage you to review this policy periodically for any changes. 10. Governing Law: These terms and conditions are governed by and construed by the laws of India. Any disputes arising out of or in connection with these terms shall be subject to the exclusive jurisdiction of the courts of Chennai, Tamil Nadu. 11. Contact Information: If you have any questions about these Terms and Conditions, please contact us at: •Chat: 91+8939501328 •Email: auralightz2024@gmail.com •Address: No.14/15, Rattan Bazaar Road, George Town, Chennai - 600003, Tamil Nadu, India.
Shipping/Delivery Policy (Returns/Cancellations):
1. General Policy: We aim to ensure complete customer satisfaction. If you are not entirely satisfied with your purchase of lights, you may return the product under the conditions outlined below. 2. Eligibility for Returns (Product Insatisfaction or Wrong/defective product): •Products must be applied for return within 24 hours of the delivery date. •Proper package opening video to be taken with the shipping label details being visible. •Products must be unused, unaltered, and in the same condition which you received them. •The product must be in the original packaging with all tags, accessories, and documentation (e.g., warranty cards, manuals). 3. Non-Returnable Items: •Customized or personalized products. •Small products. •Products that have been installed or used. •Products that show signs of wear and tear or damage due to improper handling. •Product unpacking video that shows signs of Receipt Fraud, Product Wardrobing. 4. Return Process: •Initiate a Return: Contact our customer service team at our provided WhatsApp number to initiate a return. Provide your order number, details of the product, proper unpacking video, and the reason for return. • Return Authorization: Our team will review your request and, if approved, provide a Return Authorization Number (RAN) along with the return shipping address. • Pack and Ship: Securely pack the product in its original packaging. Include all items received with the product, the original invoice, and the RAN. Ship the product to the provided address. •Shipping Costs: Customers are responsible for return shipping costs unless the return is due to our error (e.g., wrong product, defective item). In such cases, we will provide a prepaid shipping label. 5. Inspection and Refund: •Once we receive your returned product, our quality control team will inspect it. •If the return is approved, we will process the refund within 3-5 business days. Refunds will be issued to the original method of payment. •If the return is not approved, the product will be sent back to you, and no refund will be issued. 6. Exchanges: We do not offer direct exchanges. If you wish to exchange a product, please follow the return process and place a new order for the desired item. 7. Damaged or Defective Products: •If you receive a damaged or defective product, contact our customer service team immediately at our provided WhatsApp number. •Provide your order number, details of the product, proper unpacking video, and a description of the issue to initiate the Return Process. •We will arrange for a refund as appropriate. 8. Cancellations: Orders can be canceled within 24 hours of placing them. After this period, the order will be processed, and you will need to follow the return process if you wish to return the product. 9. Order unpacking process: •The order unpacking video should be properly shot. The product count and shipping label should be clearly visible. •Every product should be switched on to show if it is working or not. The battery should be showed in the video if the product is battery-based. •the products working through current should be checked through current and the proof of current running should be first shown by Screw-driver igniting. •Product unpacking video that shows signs of Receipt Fraud, Product Wardrobing, malicious activity, return request will be rejected. 10. Changes to Terms and Conditions: Aura Lightz reserves the right to change these terms and conditions at any time. Any changes will be effective immediately upon posting on the website. 11. Governing Law: These terms and conditions are governed by and construed by the laws of India. Any disputes arising out of or in connection with these terms shall be subject to the exclusive jurisdiction of the courts of Chennai, Tamil Nadu. 12. Contact Information: If you have any questions about these Terms and Conditions, please contact us at: •Chat: 91+8939501328 •Email: auralightz2024@gmail.com •Address: No.14/15, Rattan Bazaar Road, George Town, Chennai - 600003, Tamil Nadu, India.